HOW WILL MY ORDER BE DELIVERED?
Generally our orders are delivered by the friendly men and women at USPS using their Tracked Service.
If you have ordered multiple products, they will all be delivered separately from our fulfilment centres in the US.
MY DELIVERY HAS ARRIVED BUT SOME OR ALL OF THE GIFTS ARE DAMAGED
Everything we send out is packaged with the greatest care and leaves here in perfect condition but occasionally packages get damaged en route to you.
Please either call us on+ 1 505 652 4836 or email us at firstname.lastname@example.org or follow the returns policy procedure and the paperwork that will have been sent out with your package.
HOW LONG WILL IT BE BEFORE I GET MY MONEY BACK?
We will process your refund as soon as possible and in any case within 30 days. In reality the refund usually goes through within a couple of days but sometimes the banks can be a bit slow in moving the money through the system so we have to say it takes up to 30 days so we don’t promise you something we can’t keep.
HOW DO I KNOW THAT MY CREDIT CARD DETAILS ARE SECURE WITH YOU?
We take the security of your information incredibly seriously and go to great lengths to make sure that our site utilises the latest and best methods of protection for you. When you enter your personal information on our website we use Secure Sockets Layer (SSL) technology to protect your personal information as it is transmitted to us.
All payments are processed and secured by SagePay who have added an additional layer of protection for you by asking you to validate your details before the payment is authorised.